AusVendGroup provides different forms of service that work for your business, we have a FreeVend, PaidVend and a Pro Care service.
FreeVend is a convenient and efficient service that provides free coffee to staff members. At certain times, depending on the machine we send out one of our professional technicians to service the machine. They will refill, clean and fix any technical issues that do arise. At the end of each month, we will invoice you depending on the amount of ‘cups’ that have been sold. For many places, this is a more manageable service specifically in terms of cost, and the ease of an end of month invoice.
A PaidVend service means staff members will purchase a beverage – at a fair price! Our machines can be fitted with various payment options. Despite this fact, we still provide a technician of ours to maintain the machine. The benefits of this service relate to the 24-hour accessibility and cost efficiency which is why it is more suited to public places, such as leisure centres and airports.
We also provide a ProCare solution whereby you will handle the maintenance and refilling of the machine. We will deliver the product to refill the machine when need be. If you ever run into an issue that you aren’t able to handle one of our technicians will solve the problem in a quick and timely manner.
If your machine has a problem whatever that may be, AusVendGroup has the person to solve it. We have a 24/7 call centre whose number is 1800 203 050. Just quote your machine number and the issue you’re experiencing. This information will be passed to the necessary people, a majority of the time most issues are solved the day that the request comes in, if not it is within the 24 hour period following that.
Installing of the machines is free of charge, all we need to make sure of is that there are available power and water. Access to the stated needs to be within a small vicinity of the area where the machine will be installed.
Long Black, Flat White, Cappuccino, Cafe Latte, Hot Chocolate, Mocha, Tea, Macchiato, Americano, Espresso. While most machines will offer these options, not all machines can offer all. For instance, our benchtop machines only offer 8 selections, therefore, you can only choose between 4 and 6 coffee options. This is because 3 selections need to be taken up by milk, sugar and hot water.
Yes of course, as much as our cups are biodegradable we understand that using your cups are more efficient and environmentally friendly. Simply place your cup where the cups drop down and let the magic happen.
All machines can be fitted with various payment options. However, depending on the machine that will be installed into your workplace, is a determining factor in what payment options are available. Most of our benchtop machines offer Coin and FreeVend options. Whereas all off our vending machines offer FreeVend, Cash options, and credit card or loyalty/members cards
We can service the machine at any time and as frequently as you need. This is in accordance with your opening and closing hours.